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Product Warranty
Every product sold by WTD Supply is brand
new and is sold backed by the full manufacturer's warranty. The
product warranty for each manufacturer varies. Some
manufacturer's warranties may differ by product type (i.e. -
hand tools, air tools, electric tools, service equipment). We
will replace or repair any product sold by us which proves to
be defective according to the stated manufacturer's warranty.
The consumer is responsible for any shipping costs, both to
and from WTD Supply, which are not covered by
the manufacturer's warranty policy. Alternatively, you may
return a defective product directly to the manufacturer or to
it's authorized repair station for repair or replacement.
PLEASE NOTE: The manufacturer's warranty does not cover any
product or part which has been subjected to misuse, abuse,
modification, negligence or accident, nor does it cover any
product which is used for any purposes other than that for
which it is intended as stated in the specific manufacturer's
product information literature.
Satisfaction Guarantee - E-Z-Returns
WTD Supply guarantees your satisfaction
on every order placed with us. If after receiving and
inspecting your purchase you are not totally satisfied, simply
return the merchandise to us together with a copy of your
invoice, shipping charges prepaid, for an exchange or for a
full refund or credit of your purchase price. There is no
restocking charge! Shipping charges are not refundable. Returns
must be made within 30 days of invoice date. To request a return
authorization beyond the 30 day period, please call our Customer
Care department or send an email to us.
PLEASE NOTE: Returned merchandise must be in new condition,
including all original packaging. We will not issue a credit or
refund for any product which is returned to us that has been
used or altered, if any parts are missing, or if the packaging
is incomplete or ruined.
How To Return Items For Exchange, Credit, or Refund
At WTD Supply we want you to feel comfortable
buying from us, and that includes making it easy for you to
return a product to us, for any reason. We simply request
adhering to the following requirements/procedure:
(1) The returned merchandise must be new, complete and in it's
original packaging.
(2) The return must be made within 30 days of invoice date.
(3) Please include a copy of your original invoice with your
return.
(4) Please indicate if you would like an exchange, credit or
refund.
(5) Securely pack the product and send it shipping and
insurance charges prepaid to the WTD Supply
warehouse location closest to you:
WTD Supply
16 Rewe Street
Brooklyn, NY 11211
WTD Supply South East
8551 West Side Industrial Dr., Unit 3
Jacksonville, FL 32219
WTD Supply Mid West
10499 West 164th Place
Orland Park, IL 60467
WTD Supply South Central
2756 Regency Boulevard
Grand Prairie, TX 75050
WTD Supply West
Bldg. 102, 4080 N. Pecos Road
North Las Vegas, NV 89115
We will promptly ship a replacement for any product returned
for exchange, or issue a credit or refund as you have requested.
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